Not receiving emails from WeeklySEO? Here's how to ensure reliable delivery.
Quick Checks
1. Check Spam/Junk Folder
**Most common issue:** Emails filtered to spam
**Where to look:**
Gmail: Check "Spam" folder and "Promotions" tabOutlook: Check "Junk Email" folderApple Mail: Check "Junk" folderOther: Check spam/junk equivalent**If found:**
Mark as "Not Spam"Move to InboxAdd sender to contactsFuture emails should reach inbox2. Verify Email Address
**Check it's correct:**
Settings → ProfileVerify email addressCheck for typosUpdate if wrong**If recently changed:**
New address may need verificationCheck inbox for verification emailClick verification link3. Check Notification Settings
**Ensure emails are enabled:**
Settings → NotificationsVerify toggles are ON for: - Weekly Reports
- Performance Alerts
- Other desired notifications
Save changesWait for next scheduled emailEmail-Specific Troubleshooting
Gmail
**Issue:** Not receiving or in Promotions tab
**Solutions:**
**Move to Primary:**
Find WeeklySEO email in PromotionsDrag to Primary tabConfirm the moveFuture emails go to Primary**Add to contacts:**
Open any WeeklySEO emailClick sender nameClick "Add to Contacts"Save**Create filter:**
Gmail Settings → FiltersCreate filter for `@weeklyseo.io`"Never send to Spam""Categorize as: Primary"ApplyOutlook/Microsoft 365
**Issue:** Emails going to Junk or blocked
**Solutions:**
**Add to Safe Senders:**
Settings → Mail → Junk EmailSafe Senders → AddAdd `@weeklyseo.io`Save**Create Inbox Rule:**
Settings → Mail → RulesAdd new ruleFrom contains "weeklyseo.io"Move to InboxMark as not junk**Corporate Office 365:**
May need IT to whitelistProvide domains: `weeklyseo.io`, `*.weeklyseo.io`Request addition to tenant safe sendersApple Mail (iCloud)
**Issue:** Emails filtered to Junk
**Solutions:**
**Mark as Not Junk:**
Find email in Junk folderClick "Not Junk"Or drag to Inbox**Add to VIPs:**
Open WeeklySEO emailClick star or VIP iconEnsures visibility**Add to Contacts:**
Click sender email"Add to Contacts"Save to Contacts appYahoo Mail
**Issue:** Emails not arriving
**Solutions:**
**Add to Contacts:**
Create contact for `support@weeklyseo.io`Create contact for `noreply@weeklyseo.io`**Whitelist domain:**
Settings → SecurityAdd `@weeklyseo.io` to allowed sendersCorporate/Enterprise Email
**Issue:** IT policies blocking
**Solutions:**
**Request IT whitelist:**
Domain: `weeklyseo.io`Subdomains: `*.weeklyseo.io`Specific addresses: - `support@weeklyseo.io`
- `noreply@weeklyseo.io`
**Provide to IT:**
SPF record verificationDKIM authenticationBusiness justification**Alternative:**
Use personal email for notificationsForward to work email manuallyDelivery Timeline
Weekly Reports
**When:** Monday mornings, 6-10am your timezone
**Delay:** Up to 1 hour normal
**Issue if:** Not received by Tuesday
**When:** Within 24h of detection
**Frequency:** Max once per day
**Issue if:** Never received but metrics changing
Product Updates
**When:** Occasional (1-2x per month)
**Expected:** Not every week
**Issue if:** Never received any in 3 months
Prevention
Proactive Setup
**On signup:**
Immediately whitelist `@weeklyseo.io`Add to contactsCheck spam onceMark as not spam if found**Ongoing:**
Keep email address currentDon't mark as spamDon't create aggressive filters blocking @weeklyseoCheck spam monthly for false positivesEmail Client Settings
**Recommended:**
Authentication: SPF, DKIM (our emails have these)Bulk mail: Allow from verified sendersSpam threshold: Medium (not aggressive)Whitelist maintenance: Keep updatedVerification Steps
Test Email Delivery
**Can't self-trigger test**, but:
Wait for next Monday (weekly report)Or wait for next notification eventCheck inbox within expected timelineIf not received, check spamIf not in spam, contact supportCheck Email Logs
**Your email provider may have:**
Delivery logsBlocked sender listsQuarantine foldersFiltering rules**Check these** if emails consistently missing
Still Not Receiving?
Short-term Solution
Add personal email as secondarySettings → Profile → Add EmailReceive notifications on bothLong-term Fix
Contact your email providerRequest allowlist for weeklyseo.ioCheck server-level blocksAdjust spam settings**Provide this information:**
Your account email addressEmail provider (Gmail, Outlook, etc.)When you stopped receiving (or never received)Checked spam? Yes/NoNotification settings statusLast email you did receive (if any)**We can check:**
If emails were sent from our endDelivery statusBounce/rejection reasonsServer logsAlternative Notification Methods
**Coming soon:**
In-app notifications (no email needed)Slack integrationMobile app push notificationsSMS alerts (Business plan)Next Steps
[Notification Settings](/help/articles/notification-settings)[Notification Preferences](/help/articles/notification-preferences)[Profile Settings](/help/articles/profile-settings)